Shipping Policy

At Whichou, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us — we are here to help.

1. Where We Ship

Americas: United States

2. Handling Time

Orders are processed within 1–3 working days. If you place an order after 5:00 PM (GMT-05:00) Eastern Standard Time (New York), we will process it on the next business day. Please note that orders are not processed on weekends or public holidays.

3. Shipping Costs and Delivery Time frames:

• Orders $0.00–$69.99: $4.99
• Orders $70.00 and up: Free
• Estimated delivery time: 6-11 business days

5. Shipping Carriers:

• USA: We use multiple shipping carriers, including USPS, DHL and UPS to ensure reliable delivery.

6. Tracking Your Order:

Once your order ships, we’ll email you a tracking number along with a link so you can follow your package online.

7. Lost or Delayed Shipments
If your order is delayed beyond the estimated timeframe, please contact us. In the rare case of a carrier-related loss, we’ll gladly offer a refund or reshipment. However, we cannot provide a refund or replacement if the loss was due to an incorrect address entered at checkout.

8. Contact Us:

If you have any questions about your shipping or order, just reach out to us at contact@whichou.com. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.